Fees

There are three components to your bill for a home visit:

1. The gap. This is the out-of-pocket fee for your visit. It is $75 for every home visit, whatever your health cover.
2. The up-front consultation fee. This is the most you will pay at the time of your visit. It is the gap plus the Medicare rebate you are entitled to. We process your Medicare claim for you.
3. Additional fees occasionally apply for optional procedures and are fully refundable by Medicare. These are only charged if necessary and with your consent.

A gap fee is the out-of-pocket cost to you for a medical service. It is the difference between the fee you pay for a consultation and what you receive back from Medicare.

Medical practices use gap fees to show patients their out-of-pocket costs clearly, as Medicare billing is complicated and the overall cost of a consultation often cannot be calculated until after it is completed.

Yes. Night Doctor bulk bills all telehealth consultations, of any length, for every patient who is eligible for a Medicare telehealth rebate. There is nothing to pay: no gap and no up-front fee.

This includes urgent after-hours telehealth consultations after 11pm, which are bulk billed for all eligible patients.

You are eligible for a Medicare telehealth rebate if you are consulted for an urgent issue after 11pm, are less than 1 year of age, are homeless, or have had a face to face consultation at a GP clinic affiliated with Night Doctor in the last 12 months.

Patients who are not eligible for a Medicare telehealth rebate are charged $70.00 for a consultation of up to 15 minutes, or $140.00 for 15 to 30 minutes.

Home visits are not bulk billed. A $75 gap applies to every home visit, whatever your health cover. We charge a gap because the cost of providing high-quality care after hours cannot be covered by the Medicare rebate alone.

If you are eligible for a Medicare rebate, your telehealth consultation is bulk billed and there is nothing to pay.

For home visits, and for telehealth consultations that are not bulk billed, you need to make sure you have sufficient funds available on your card to make the payment. When you book, our receptionist will tell you the up-front cost, excluding any additional optional procedure fees.

We will ask for your card details at the time of booking. No funds will be taken from your card until your consultation has taken place. We will process your Medicare claim for you.

Yes. You will be charged $150 and you will not be able to claim any of the money back from Medicare. You will not be able to use our service again until the bill has been paid.

If you cancel less than 4 hours before your telehealth consultation time, or the start of the provisional home visit estimated arrival time provided by reception, you will be charged a $50 cancellation fee. You will not be able to claim this back from Medicare.

If your doctor sends you an estimated arrival time that is later than the provisional arrival time provided by the receptionist, you can cancel at no cost.

• You are consulted for an urgent issue after 11pm
• You are less than 1 year of age
• You are homeless
• You have had a face to face consultation at a GP clinic affiliated with Night Doctor in the last 12 months

You can check whether your GP is affiliated with Night Doctor using the search on this page.

If you meet one of these criteria your consultation is bulk billed. We process the Medicare claim for you and there is nothing you need to do.

If you do not meet the above criteria at the time of the consultation you are not able to claim a Medicare rebate for telehealth from Night Doctor.